I have needed assistance with my jewelry on several occasions. Once, I completely flattened my diamond solitaire which was soldered to my wedding wrap. Not the diamond itself, but my hand was trapped between a truck and dumpster. Thankfully, my ring protected my hand but was shoved almost to the band. They were able to fix it to look perfect and at a very reasonable price. This last time, I had to have a diamond replaced because I got my going caught on something. Side note, I must be hard on rings. They replaced the diamond and went the extra step to check all my prongs and repair any that needed it again at a very reasonable price. If only I had bought the ring from them 30 years ago, I wouldn’t have lost it in the first place!